COLUMBUS, Ohio – July 19, 2017 – DeviceBits, a leading artificial intelligence (AI) software company that offers predictive, self-learning platforms that help companies adopt self-service customer support materials, announced today its Academy offering will host digital self-support materials for customers of Nex-Tech Wireless.
Nex-Tech Wireless focuses on providing its customers cutting-edge technology including 4G LTE data and mobile services, as well as the latest wireless equipment and competitive wireless plans that provide nationwide coverage. As part of the agreement, Nex-Tech Wireless has selected DeviceBits to deploy the Nex-Tech Wireless Academy and Support Predict Platform for self-service digital customer support materials. It will offer customers a destination that will include an enhanced self-service digital experience on their website and mobile devices. This experience will support the top-selling device models offered by Nex-Tech Wireless and guide customers with FAQ’s, guides, tutorials and videos that are intelligently linked to predict user journeys which will provide a positive customer experience.
DeviceBits’ Academy product uses AI and data science to lead customers directly to the answers they’re looking for and enables a continuous learning environment that reduces demands on your call center while creating new opportunities for natural cross-selling to drive sales engagement.
“The importance of customer service and the broader customer experience can’t be understated, and brands that offer their customers the ability to self-serve in channels they naturally utilize will continually achieve higher satisfaction levels.”, said JC Ramey, CEO of DeviceBits. “Our AI driven Academy offering for digital self-service materials will help ensure Nex-Tech Wireless’ customers receive the best and most consistent possible user experience.”
“We’ve placed significant emphasis, as well as investments, into ensuring the very best user experience for our customers,” said Jon Lightle, CEO of Nex-Tech Wireless. “This experience includes our devices and network infrastructure, and now also includes the level of support our customers receive through DeviceBits’ Academy support materials.”
About Nex-Tech Wireless
Nex-Tech Wireless, a subsidiary of Rural Telephone/Nex-Tech, Golden Belt Telephone, Mutual Telephone and Tri-County Telephone, is a premiere wireless provider offering high-tech wireless solutions to residents in 40 counties of central and western Kansas as well as local coverage to 4 counties in Colorado. Nex-Tech Wireless focuses on providing its customers cutting-edge technology including 4G LTE data and mobile services, as well as the latest wireless equipment and competitive wireless plans that provide nationwide coverage.
DeviceBits delivers any service provider, application developer, telecommunications company, consumer electronics manufacturer and Internet of Things (IoT) provider an AI powered software platform to enable consumer self-service and agent assisted destinations across all digital channels. Our mission is to change how customers buy and receive support for through AI and machine learning, leveraging the vast amount of data available in their knowledge based systems and online. With this approach, we can predict consumer behavior and adapt the customer service destinations. For more information visit www.DeviceBits.com.