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eSIM at Nex-Tech Wireless
What is eSIM?

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.

How do I activate a Nex-Tech Wireless eSIM on iPhone?

Activating an eSIM on iPhone is easy.

Nex-Tech Wireless supports eSIM Carrier Activation, where Nex-Tech Wireless
assigns you an eSIM to your iPhone digitally at the time of purchase or if you call for an eSIM.
Simply follow the set up instructions on your screen. You may be asked for additional
authentication information like your Account number and CPNI password. You also will need to provide information about your device such as the IMEI and EID.

 

You can learn more about eSIM on iPhone here: https://support.apple.com/en-us/HT212780.

 

 

Supported Devices

Which iPhone models support eSIM?
iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14
or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate
with an eSIM.

The iPad Air 5 also supports eSIM.

How to activate an eSIM

We are currently working on functionality to request and process eSIM activation online. Currently, to receive an eSIM you will need to contact us.

Call or text us at 877-621-3600, use the Live Chat button to chat with one of our local customer care representatives, or stop by any of our convenient locations!

Transferring Phone Number

How do I transfer my phone number to my new iPhone 14?

Contact Nex-Tech Wireless and we will push an eSIM to your new iPhone 14 device and you will be prompted to install on the device!

 

How do I move my phone number from my Android device to an eSIM on my new iPhone 14?
If you’re switching to iPhone, contact Nex-Tech Wireless and we will push an eSIM to your new iPhone 14 device and you will be prompted to install on the device!

Frequently Asked Questions

How do I activate an iPhone with eSIM if I don’t have access to a Wi-Fi network?
If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can
choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.

Are all Nex-Tech Wireless customers able to use an eSIM on iPhone?
Yes, all NTW customers with an eSIM capable device can use an eSIM.

How do I get a Nex-Tech Wireless eSIM if I am not purchasing my iPhone from Nex-Tech Wireless?
Contact us In order to have an eSIM delivered digitally to your new device. We will validate your account information such as account number and CPNI password, and request device information such as the IMEI and EID. 


How do I know if my iPhone is unlocked?
1. Go to Settings > General, and tap About.
2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.

Will activating an eSIM lock my iPhone to Nex-Tech Wireless?
Your devices lock status is not impacted by the use of an eSIM. For information about Nex-Tech Wireless
lock policy, please contact our Customer care team at 1-877-621-2600. 


What should I do if my iPhone is lost or stolen with an active eSIM?
If your iPhone with an active eSIM is lost or stolen, please follow these steps: 

1. Contact us in order to have services on the device suspended, preventing use

2. We will discuss replacement device options, if you have Nex-Tech Wireless Phone Guard, a replacement device can be requested through your myNTW Online Account or at any convenient NTW location.


What happens to my cellular plan if I erase my eSIM?
If you delete your eSIM, your cellular plan has not been cancelled.
Contact us if you would like a new eSIM pushed to the device to restore services, or to request that services be canceled. 


Can I still use my Nex-Tech Wireless eSIM if I travel internationally?
Yes, for a full list of countries supported, please visit: https://www.nex-techwireless.com/support/international-calls-and-messaging
For countries not supported by Nex-Tech Wireless, an eSIM with temporary service can be purchased in most countries. Apps such as 1SIM eSIM allow the purchase an international eSIM prior to traveling: https://apps.apple.com/us/app/1sim-esim/id1531090410


If I am traveling to USA from abroad, can I download a local eSIM on the Nex-Tech Wireless network?
Yes! Our team would be glad to assist you in setting up one of our Advance Pay plans which require no contract and no credit check! To shop plans, visit: https://www.nex-techwireless.com/plans#prepay. To activate service, please Contact us

How do I request an eSIM from Nex-Tech Wireless if I already have a pSIM from Nex-Tech Wireless. 
Simply Contact us to discuss adding an eSIM to your device! On supported devices you would have the option to have dual SIM and use both or simply use one.

What is Dual SIM?
Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region. You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/
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