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International Usage & Travel

Need to make an international call while in the United States? Nex-Tech Wireless customers are able to add International Calling to their plan. International Calling is $1.99/month/line, and per-minute toll charges also apply.
Customers with NTW Unlimited Basic, Bonus, or Binge plan have calls and texts with Canada, Mexico, and Puerto Rico included at no extra cost.

To enable or disable this feature, please contact Nex-Tech Wireless Customer Care at 877-621-2600, or 611 from your Nex-Tech Wireless phone. You can also visit your nearest Nex-Tech Wireless location.

To make an international call : Dial 011 + country code + city code + local number.

Please note that some countries have been flagged as high risk for fraud and outbound calls to those areas is restricted. If you are unable to complete an international call, please contact our Customer Care team for support. 


Traveling to an international destination?
There are various options for service, select the best option for your needs:

  • WiFi Calling - if access to Wifi is available, ensure WiFi Calling is enabled in your device. Calls and messages will be delivered over WiFi network!

  • Calling, Messaging, Data Service - Nex-Tech Wireless has international partnerships in various countries. Please see link below for full details of services available. 
    Anguilla 1 N/A N/A $100.00/GB YES
    Antigua & Barbuda 1 N/A N/A $100.00/GB YES
    Barbados 1 N/A N/A $100.00/GB YES
    British Virgin Islands 1 N/A N/A $100.00/GB YES
    Canada 1 $0.49 $0.25 $20.00/GB YES
    Cayman Islands 1 N/A N/A $100.00/GB YES
    Costa Rica 506 N/A N/A $50.00/GB YES
    Dominica  1 N/A N/A $100.00/GB YES
    El Salvador 503 N/A N/A $50.00/GB YES
    Grenada 1 N/A N/A $100.00/GB YES
    Guatemala 502 N/A N/A $50.00/GB YES
    Honduras   N/A N/A $50.00/GB YES
    Jamaica 1 N/A N/A $100.00/GB YES
    Netherlands 31 N/A N/A $50.00/GB YES
    Nicaragua 505 N/A N/A $50.00/GB YES
    Panama 507       coming soon
    St. Kitts & Nevis 1 N/A N/A $100.00/GB YES
    St. Lucia 1 N/A N/A $100.00/GB YES
    St. Vincent & the Grenadines 1 N/A N/A $100.00/GB YES
    Turks & Caicos 1 N/A N/A $100.00/GB YES
    United Kingdom 44 N/A N/A $50.00/GB YES
    For other countries or services, consider purchasing and International eSIM.



International eSIM Activation

For countries outside our partnership network, we recommend purchasing an International eSIM for your device here:


From this site, you will have the opportunity to select your travel destination and purchase an esim for use that will be downloaded to your device. (Note: device must be esim and world capable.)

You will create log in credentials for the shop and then purchase the desired plan using credit card or paypal. Plans can vary in length (7 days, 30 days, etc) and by services available (voice, messaging, data). Please note that plans that include voice minutes utilize a local number for the esim, this is not your NTW number. All available international plans will include data services. If your handset supports dual sim, both your international sim and NTW sim can be in use simultaneously. See info below. 
It is recommended to communicate using OTT applications such as iMessage, FaceTime, What's App, Facebook messenger, etc. In order to check NTW voicemail simply dial your number and press * during Voicemail greeting. Enter password and access your voicemail messages.


Tips & Best Practices:

    • A QR Code will be provided to activate the international eSIM.
      iPhone users can click and hold on QR and menu will open, select Add esim. Android users, simply scan the QR code with your camera!
      WiFi connection is required for SIM installation so we HIGHLY recommend doing this prior to leaving the country so you are prepared when you land at your destination.
      However, keep in mind that your limited plan begins when you select to activate the sim. This begins when you click  " Activate Plan" which then generates the QR code for installation. You also have the option to log in and “top up” your plan if need to extend it with carriers that support that option!

    • Some carriers may require a SIM PIN in order to activate your international eSIM. Be sure to read the information related to the carrier you select. Typically they will provide a default PIN such as 0000 then you may be required to set one for use. We know that carrier Orange FR requires this default pin. You will be prompted to enter this PIN if required by the carrier.

    • Enable Data Roaming for the new SIM in settings. 
    • Using your NTW number:
      • If your phone is dual sim capable (this is based on device model as some can support dual sims with two esims and some can support dual sims using one physical sim and one esim): Enable Cellular Data Switching in your settings in order to allow the device to utilize both SIMS. This will allow calls and messages to be delivered on your NTW number while using the data plan associated with the International SIM.
        • If your phone is not dual sim capable, only one sim can be in use at a time so you will need to toggle on your international sim when you arrive at your destination and then toggle on your NTW sim when you arrive back in the US. Please note that if you have Wifi available while traveling you can toggle on your NTW sim and utilize Wifi Calling as long as this is enabled in your device settings. 

    • When returning to the United States, you will want to toggle off your international sim and power your device off and back on to prompt attachment.

Click here for a list of countries, country codes, and the rates for both calling and traveling internationally:


International Rates


For more information or assistance regarding International Calling, Roaming and Messaging, please contact Nex-Tech Wireless Customer Care at 877-621-2600 or 611 from your NTW phone.



Need help activating your International eSIM? Check out these step by step guides!


Android Desktop iPhone Desktop
Android Mobile QR Code iPhone Mobile QR Code
  iPhone Mobile Manual
Not an NTW customer?

If you are not an NTW subscriber we cannot guarantee the world sim will install in your device and we are unable to provide support for this sim purchase to non-customers. Please contact your wireless carrier to discuss international options or confirm this international sim can be installed (or, you know, switch to NTW ;)