Need to make an international call while in the United States? Nex-Tech Wireless customers are able to add International Calling to their plan. International Calling is $1.99/month/line, and per-minute toll charges also apply.
Customers with NTW Unlimited Basic, Bonus, or Binge plan have calls and texts with Canada, Mexico, and Puerto Rico included at no extra cost.
To enable or disable this feature, please contact Nex-Tech Wireless Customer Care at 877-621-2600, or 611 from your Nex-Tech Wireless phone. You can also visit your nearest Nex-Tech Wireless location.
To make an international call : Dial 011 + country code + city code + local number.
Please note that some countries have been flagged as high risk for fraud and outbound calls to those areas is restricted. If you are unable to complete an international call, please contact our Customer Care team for support.
Traveling to an international destination?
There are various options for service, select the best option for your needs:
- WiFi Calling - if access to Wifi is available, ensure WiFi Calling is enabled in your device. Calls and messages will be delivered over WiFi network!
- Calling, Messaging, Data Service - Nex-Tech Wireless has international partnerships in various countries. Please see link below for full details of services available.
COUNTRY COUNTRY CODE PER MINUTE RATE SMS RATE DATA WORLD CAPABLE DEVICE REQUIRED Anguilla 1 N/A N/A $100.00/GB YES Antigua & Barbuda 1 N/A N/A $100.00/GB YES Barbados 1 N/A N/A $100.00/GB YES British Virgin Islands 1 N/A N/A $100.00/GB YES Canada 1 $0.49 $0.25 $20.00/GB YES Cayman Islands 1 N/A N/A $100.00/GB YES Costa Rica 506 N/A N/A $50.00/GB YES Dominica 1 N/A N/A $100.00/GB YES Grenada 1 N/A N/A $100.00/GB YES Jamaica 1 N/A N/A $100.00/GB YES Mexico 52 N/A N/A $50.00/GB YES St. Kitts & Nevis 1 N/A N/A $100.00/GB YES St. Lucia 1 N/A N/A $100.00/GB YES St. Vincent & the Grenadines 1 N/A N/A $100.00/GB YES Turks & Caicos 1 N/A N/A $100.00/GB YES For other countries or services, consider purchasing and International eSIM.
International eSIM: For countries outside our partnership network, we recommend purchasing an International eSIM for your device at https://worldsim.ntwls.com/
From this site, you will have the opportunity to select your travel destination and purchase an esim for use that will be downloaded to your device. (Note: device must be esim and world capable.)
You will create log in credentials for the shop and then purchase the desired plan using credit card or paypal. Plans can vary in length (7 days, 30 days, etc) and by services available (voice, messaging, data). Please note that plans that include voice minutes utilize a local number for the esim, this is not your NTW number. It is recommended to communicate using OTT applications such as iMessage, FaceTime, What's App, Facebook messenger, etc. In order to check NTW voicemail simply dial your number and press * during Voicemail greeting. Enter password and access your voicemail messages.
Tips & Best Practices:
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A QR Code will be provided to activate the international eSIM. Simply, scan with your device camera! WiFi connection is required for SIM installation so we HIGHLY recommend doing this prior to leaving the country so you are prepared when you land at your destination. However, keep in mind that your limited plan begins when you select to activate the sim. You also have the option to log in and “top up” your plan if need to extend it!
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Some carriers may require a SIM PIN in order to activate your international eSIM. Be sure to read the information related to the carrier you select. Typically they will provide a default PIN such as 0000 then you may be required to set one for use. We know that carrier Orange FR requires this default pin.
- You can toggle back to your NTW sim when WIFI is available and utilize VoWIFI!
- When returning to the United States, you will want to enable your NTW sim and power your device off and back on to prompt attachment.
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Click here for a list of countries, country codes, and the rates for both calling and traveling internationally:
For more information or assistance regarding International Calling, Roaming and Messaging, please contact Nex-Tech Wireless Customer Care at 877-621-2600 or 611 from your NTW phone.
