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Voicemail Migration - May 2023

 

We will begin migrating to a new voicemail platform in May of 2023. Recorded greetings and saved messages cannot be moved to the new platform. Prior to this cutover, please follow the steps below to retain any greetings or stored messages. Please note that after cutover, default greeting will be used until a new one is recorded. 

 

GREETINGS: To obtain an mp3 file of a recorded greeting, please email us at customercare@ntwls.com with your phone number. We will validate your email address and provide you with an attached mp3 of your recorded greeting.

 

STORE MESSAGES: 

iPhone - Within Voicemail, click on the messages, click the share icon which will allow you to email, message, or save the message for future storage.  Android NTW Visual Voicemail app - Within the Android Visual Voicemail app, click on the message. At the bottom of the screen, select the share icon which will allow you to email the message for future storage. 

 

Basic voicemail (dial 1) - there is not an option to forward or download saved messages from this inbox. We recommend using a recording option to record the message and store it.

Voicemail

Storage

  • Up to 30 second greeting
  • 2-minute max length incoming message
  • 30 message capacity
  • 21-day storage

 

Set Up Your Voice Mail Box on Basic Phones                        

  1. Dial your 10-digit wireless number
  2. Enter the default password of 9999 followed by the # key when prompted
  3. Follow instructions to select the security code and record your name and greeting.
  4. Say your name and greeting.

 

Set Up Your Voice Mail Box on SmartPhones

  1. Download NTW Visual Voicemail app from Google Play Store (Android) or App Store (iOS)
  2. Turn off WiFi
  3. Install
  4. Open
  5. Read Welcome Message and click >
  6. Click >
  7. Wait while activating voicemail
  8. Click >
  9. Visual Voicemail is now activated and ready to use
    *Some devices may prompt to allow permissions. These should been enabled to utilize app.

 

Access your Voice Mail

Dial *86 to call voicemail in the home area

Call Features

Activate Call Forwarding Immediate                       

  1. Dial *72 and the 10 digit number you want to forward to *727856251234 send you will hear 3 confirmation beeps, end the call. Your phone is now forwarded
  2. To turn off call forwarding immediate dial *720 press send, you will hear 3 confirmation beeps. Press end. Your phone is now set back to ring your handset.

 

Activate Call Forwarding No Answer

  1. Dial *73 and the 10 digit number you want to forward to *737856251234 send you will hear 3 confirmation beeps, end the call. Your phone is now forwarded
  2. To turn off call forwarding immediate dial *730 press send, you will hear 3 confirmation beeps. Press end. Your phone is now set back to ring your handset.

 

Activate Call Forwarding Busy                    

  1. Dial *74 and the 10 digit number you want to forward to *747856251234 send you will hear 3 confirmation beeps, end the call. Your phone is now forwarded
  2. To turn off call forwarding immediate dial *740 press send, you will hear 3 confirmation beeps. Press end. Your phone is now set back to ring your handset.

 

Cancel Call Waiting

Dial *70 and the 10 digit number you are calling *707856251234 send

 

Activate Call Privacy

(Call Number Delivery Block)

Dial *67 and the 10 digit number you are calling *677856251234 send

 

Activate Do Not Disturb

  1. Dial *98 and press Send to turn on Do Not Disturb. You will hear 3 confirmation beeps. End the call. You will not receive any calls on your handset. They will go straight to voicemail. 
  2. To turn off Do Not Disturb, dial *980 and press Send. You will hear 3 confirmation beeps. End the call. Your phone is now set back to ring your handset. 

 

Activate 3-Way Calling

  1. You must be the call originator for the first call.
  2. Simply dial and connect your first call.
  3. After you have established a good connection, simply dial the number of the next person you can to contact.
  4. Press Send - This places the first call on hold.
  5. During the ringing process you simply press Send again and you have now established a 3-way call. 

Note: Some phones may require additional dialing instructions. Once the originator terminates the call, all parties are disconnected.  

 

Call the last person who called you

Dial *69 and press Send. You will hear 3 confirmation beeps. This will call the last person that called you. 

Visual Voicemail

Visual Voicemail is an application that presents a visual list of the messages in your voice mailbox on your mobile device, and allows you to select and play a message with just one click. You may also delete messages, return a call, and update your personal greeting using Visual Voicemail.

Steps:

  1. Select Phone from your Springboard Dock
  2. Select Voicemail from the tabs at the bottom of the screen
  3. Select Set Up Now in the middle of the screen
  4. Enter a VVM password and then press Save on the top right of screen
  5. Re-enter VVM password and then press Save on the top right screen
  6. Choose VVM greeting: Custom or Default
  7. If custom chosen: press Record to begin your own custom greeting
  8. Once you have recorded your greeting press the Stop button
  9. You can Play back your recording or press Record to Re-Record
  10. When satisfied press the Save button on the top right of your screen
  11. You will be taken to your VVM menu. If messages are present they will be displayed. Select the message then press the blue Play button to the left to listen to the message. Use the blue right arrow to display contact information, the green Call Back button will call the contact, and the red Delete button will remove the message from your VM inbox.