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About Visual Voicemail

Visual Voicemail is an application that presents a visual list of the messages in your voice mailbox on your mobile device, and allows you to select and play a message with just one click. You may also delete messages, return a call, and update your personal greeting using Visual Voicemail. 

Steps: 

  1. Select Phone from your Springboard Dock
  2. Select Voicemail from the tabs at the bottom of the screen
  3. Select Set Up Now in the middle of the screen
  4. Enter a VVM password and then press Save on the top right of screen
  5. Re-enter VVM password and then press Save on the top right screen
  6. Choose VVM greeting: Custom or Default
  7. If custom chosen: press Record to begin your own custom greeting
  8. Once you have recorded your greeting press the Stop button
  9. You can Play back your recording or press Record to Re-Record
  10. When satisfied press the Save button on the top right of your screen
  11. You will be taken to your VVM menu. If messages are present they will be displayed. Select the message then press the blue Play button to the left to listen to the message. Use the blue right arrow to display contact information, the green Call Back button will call the contact, and the red Delete button will remove the message from your VM inbox. 

 

About Voicemail and Calling Features

Basic Voice Mail

  • 15 second greeting
  • 1 minute max length incoming messages
  • 20 message capacity (includes saved messages)
  • 14 day storage

Enhanced Voice Mail

  • Up to 30 second greeting
  • 2 minute max length incoming message
  • 30 message capacity
  • 21 day storage

How to Set Up Your Voice Mail

  • Dial your 10 digit wireless number
  • Enter default password of 9999
  • Follow instructions to select security code and record your name and greeting

How to Play Messages

  • Press 1 to play your messages
  • Press 7 to delete your messages
  • Press 9 to save your messages
  • Press #to save your messages as new

During a Message Playback, You May: 

  • Press 1 to rewind 6 seconds
  • Press 11 to replay message
  • Press 2 to pause message
  • Press 3 to forward 6 seconds
  • Press 33 to skip to next message

How to Change Your Personal Greeting

  • Press 3 for greeting menu
  • Press 2 to record active greeting
  • Record greeting followed by #

How to Bypass the Password Option

  • Press 4 for personal options
  • Press 8 to enable/ disable bypass password

Activate 3-Way Calling

  • You must be the call originator for the first call
  • Simply dial and connect your first call
  • After you have established a good connection, simply dial the number of the next person you want to contact
  • Press Send- this places the first call on hold.
  • During the ringing process you simply press send again and you have now established a 3 way call
  • Note- Some phones may require additional dialing instructions. Once the originator terminates the call, all parties are disconnected. 

Activate Call Forwarding Immediate

  • Dial *72 and the 10 digit number you want your calls forwarded to and press Send (Example- *727856251234, Send), you will then hear 3 confirmation beeps. End the call. Your phone is now forwarded. 
  • To turn off Call Forwarding Immediate, dial *720 and press Send, you will hear 3 confirmation beeps. End the call. Your phone is now set back to ring your handset. 

Activate Call Forwarding Busy

  • Dial *74 and the 10 digit number you want your calls forwarded to and press Send (Example- *747856251234, Send), you will hear 3 confirmation beeps. End the call. Your phone is now forwarded. 
  • To turn off Call Forwarding busy, dial *740 and press Send, you will hear 3 confirmation beeps. End the call. Your phone is now set back to ring your handset. 

Activate Call Forwarding No Answer

  • Dial *73 and the 10 digit number you want your calls forwarded to and press Send (Example- *747856251234, Send), you will hear 3 confirmation beeps. End the call. Your phone is now forwarded. 
  • Turn off Call Forwarding no answer, dial *730 and press Send, you will hear 3 confirmation beeps. End the call. Your phone is now set back to ring to your handset. 

Cancel Call Waiting

  • Dial *70 and the 10 digit number you are calling, and press Send (Example- *747856251234, Send)

Activate Call Privacy (Call Number Delivery Block)

Dial *67 and the 10 digit number you are calling and press Send (Example- *676206251234, Send)

 

Quick Guide

*72 + 10  digit number- call forward activation

*720- call forward deactivation

*73 + 10 digit numbre- call forward no answer activation

*730- call forward no answer deactivation

*74 + 10 digit number- call forward busy line activation

*740- call forward busy line deactivation

*70- cancel call waiting (dial *70 then the phone number you are calling)

*67- per call privacy- caller identification block (dial *67 then the phone number you are calling)